Delete your account
You can delete your MYSOVA account from inside the app. This removes your profile and starts deletion of personal data associated with your account.
Delete in the app
- Open MYSOVA.
- Go to Settings.
- Choose Delete Account.
- Confirm deletion.
Subscriptions: deleting your MYSOVA account does not cancel a subscription. Cancel it first in your App Store or Google Play subscription settings, or you may still be charged.
What is deleted
Deleting in the app removes these from our live systems straight away: your profile (name, username, email, phone number, date of birth, gender, bio, interests and photos), your clock-ins, XP, badges and ranks, your messages and chat photos, your Crossed Paths, friends and blocks, your SOVA questions and answers, your ratings and RSVPs, and your support messages. Copies in encrypted backups are overwritten as the backups roll over, and analytics events linked to your account are deleted, within 30 days.
What is kept
Limited security and fraud-prevention records (for example, a log that an account was deleted, or a flagged clock-in), kept only as long as needed to prevent abuse; records we must keep by law; and purchase records that Apple or Google hold under their own policies. Aggregated figures with no account attached are not personal data and are kept. If you joined the waitlist before launch, that record is separate: email privacy@mysova.co.uk to remove it. Full detail is in the Privacy Policy.
If you cannot log in
Submit the request form with the email address used for your MYSOVA account. We will use that address to verify ownership before deletion.