Terms of Service

Last updated: 22 June 2026 (Version 1.1)

1. Acceptance of Terms

By downloading, installing, or using the MYSOVA application ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

The full and authoritative version of these Terms is published at https://mysova.co.uk/legal/terms. The in-app version below is a summary and is updated alongside it.

These Terms were last updated on 22 June 2026 (Version 1.1). We may update these Terms from time to time. Continued use of the App after changes are posted constitutes your acceptance of the revised Terms. We will notify you of material changes via the App or by email at least 30 days in advance.

Provider: MYSOVA LTD, company number 17154283, registered in England and Wales.

2. Eligibility

You must be at least 18 years of age to use MYSOVA. By creating an account, you confirm that you are 18 or older. We verify your age at registration using your date of birth.

MYSOVA is currently available as a UK-based service, with our initial launch focused on London. We do not knowingly allow persons under 18 to use the App. If we discover that a user is under 18, their account will be immediately terminated.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Keep your password secure and not share it with anyone.
• Maintain only one account per person. Duplicate accounts are not permitted.
• Notify us immediately at support@mysova.co.uk if you suspect any unauthorised use of your account.
• Provide accurate and truthful information at registration and keep it up to date.

We reserve the right to terminate accounts that violate these Terms or that we reasonably believe are fraudulent.

4. The Service

MYSOVA is a London nightlife social platform offering:

• Venue Discovery: Browse, search, and explore nightlife venues across London.
• Clock-In: Verify your physical presence at a venue (within a 75-metre radius) to earn XP.
• XP & Ranking System: Earn experience points through clock-ins, social interactions, and challenges. Progress through ranked tiers from Owlet to Ultimate SOVA.
• Crossed Paths: Discover other users you have crossed paths with at venues. Mutual opt-in is required to cross back.
• Party Coordination: Create and join party groups with friends for a shared nightlife experience.
• SOVA Recommendations: Receive personalised venue and event recommendations powered by AI based on your tastes, history, and current context.

We may modify, suspend, or discontinue any feature or aspect of the App at any time without prior notice, though we will make reasonable efforts to inform users of significant changes.

5. Subscriptions & Billing

MYSOVA offers three tiers:

• Free: Core features available to all registered users at no cost.
• Explorer (£3.49/week, £7.99/month, or annual): Enhanced features including extended Paths history, advanced filters, and priority SOVA questions.
• Icon (£6.99/week, £14.99/month, or annual): Full access to all features, exclusive profile badges, boosted visibility, and premium SOVA capabilities.

Subscriptions are billed weekly, monthly, or annually through your Apple App Store or Google Play account, based on the plan you select at checkout. Payment is charged to your account at confirmation of purchase. Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period.

You may cancel your subscription at any time through your device's App Store settings. Upon cancellation, your access to paid features will continue until the end of the current billing period. No refunds are issued for partial periods.

We may change subscription prices with at least 30 days' notice. Continued use of the subscription after the price change takes effect constitutes your acceptance of the new price.

6. User Conduct

You agree not to use MYSOVA to:

• Harass, threaten, bully, or harm other users or venue staff.
• Post or transmit hate speech, discriminatory content, or material that incites violence.
• Impersonate any person, venue, organisation, or MYSOVA staff member.
• Solicit other users commercially without our prior written consent.
• Artificially inflate your XP, rank, or engagement through bots, scripts, or exploits.
• Submit fake clock-ins or misrepresent your location.
• Scrape, crawl, or extract data from the App for commercial purposes.
• Circumvent any security, access control, or technical measure within the App.

MYSOVA has zero tolerance for objectionable content, harassment, threats, bullying, hate speech, illegal content, or abusive behaviour. Reports of objectionable content or abusive behaviour are reviewed and acted on within 24 hours. Users who post objectionable content or engage in abusive behaviour may be ejected from the App, including by permanent account termination.

Violations may result in content removal, temporary suspension, or permanent account termination at our sole discretion. We co-operate with law enforcement where required by law.

7. User Content

You retain ownership of any content you submit to MYSOVA, including profile photos, biography text, messages, and other materials ("User Content").

By submitting User Content, you grant MYSOVA a non-exclusive, royalty-free, worldwide, sublicensable licence to use, display, reproduce, and distribute your User Content solely within the App and for the purpose of operating the service.

You represent and warrant that you have the rights to submit User Content and that it does not infringe any third-party intellectual property, privacy, or other rights.

You must not post User Content that is illegal, defamatory, obscene, or violates these Terms. We reserve the right to remove any User Content that we determine, in our sole discretion, violates these Terms, without prior notice.

8. Location Data

Clock-in verification requires access to your device's location. We use your precise location to confirm you are within 75 metres of a venue before awarding XP for a clock-in.

You control location sharing through your device's privacy settings and through MYSOVA's Phantom Mode feature. When Phantom Mode is enabled, your live location is not visible to other users. You can also configure location visibility (Everyone, Friends, Nobody) from within the App's privacy settings.

We collect and use location data in accordance with our Privacy Policy. We do not sell your precise location data to third parties.

9. Intellectual Property

All content, design, code, branding, and systems within MYSOVA, including but not limited to the MYSOVA name and logo, the XP and ranking system design, the SOVA interface, and the Paths matching algorithm, are the exclusive intellectual property of MYSOVA Ltd or its licensors, protected by UK and international copyright, trade mark, and other intellectual property laws.

You may not copy, reproduce, reverse-engineer, decompile, modify, distribute, or create derivative works based on any part of the App or its content without our express written permission. Any unauthorised use may result in legal action.

10. Limitation of Liability

The App is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to fitness for a particular purpose, uninterrupted access, or freedom from errors.

To the maximum extent permitted by applicable UK law, MYSOVA Ltd shall not be liable for:

• Any indirect, incidental, special, or consequential damages arising from your use of the App.
• Venue conditions, safety, quality, or any experience you have at a venue discovered through the App.
• Any actions, behaviour, or interactions with other users.
• Data loss, service interruptions, or technical failures.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

11. Termination

You may delete your account at any time from within the App's settings. Upon deletion, your profile and associated data will be removed in accordance with our Privacy Policy and applicable data protection laws.

We may suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms, engaged in conduct harmful to other users or to MYSOVA, or for any other reason at our discretion.

Upon termination, your right to use the App ceases immediately. Any provisions of these Terms that by their nature should survive termination, including intellectual property, limitation of liability, and governing law, will continue to apply.

12. Governing Law

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of England and Wales. You agree that any dispute relating to these Terms or your use of MYSOVA shall be subject to the exclusive jurisdiction of the courts of London, England.

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

13. Contact

If you have questions about these Terms or need to contact us for any legal matter, please reach out to:

Email: legal@mysova.co.uk
Company: MYSOVA LTD
Company number: 17154283
Registered in: England and Wales
Location: London, United Kingdom

For general support, contact support@mysova.co.uk or use the in-app help centre.

For data-protection complaints we cannot resolve, you also have the right to complain to the UK Information Commissioner's Office at https://ico.org.uk/make-a-complaint/.

14. Trademarks

MYSOVA and the owl device are trademarks of MYSOVA LTD, registered with the UK Intellectual Property Office (UK00004373417 / UK00004373474).